New sky max hub not connecting

[SharonJ642]

Hi,

we got our new sky max hub installed it's been a week now and it's saying no internet connection, I've done the self diagnosis fix etc and the hub it self flashes green then goes red and repeats.

The PON is flashes also... 

any help 

[Tom-W19]

Hi @SharonJ642 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147