New sky max hub, no talk, no settings, slow speed

[Sammy+G85]

I've upgraded to a sky max hub and since installing our speeds have been slower, the additional settings that I should have are nowhere to be seen and sky talk doesn't work. I've scoured the community posts and tried literally everything I can find and it's still awful! I'm quite literally paying more for worse service! No help from sky at all either! Can anyone please help before I'm forced to switch to youfibre!!

[Mark39]

When did you install the Max Hub? Did you obtain it from Sky? 

[caesarome]

@Sammy+G85 

The settings can be found via the MySky app as per this:

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/sky-max-hub-settings/article...

[Sammy+G85]

Yes it was supplied by sky when I upgraded my broadband, I've been a customer for 10+ years. 
I've tried all of that and still nothing 

[Sammy+G85]

Yes it was supplied by sky when I upgraded my broadband, I've been a customer for 10+ years.  I've tried all of that and still nothing 

[KevNewMedia]

Hi @Sammy+G85 

Welcome to the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch within the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

We have sent an invite to chat to @Sammy+G85.

[Sammy+G85]

Tried to access the chat but couldn't