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Discussion topic: New setup issue
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This message was authored by: Hana2024
Message posted on 10 Sep 2024 06:33 PM
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New setup issue
Today is the date we were given for our sky hub to be activated, I received a text this morning to say that the installation is in process and another to say that the sky hub is ready. I know it can take up to midnight to activate but I assumed once that text was received then it would mean we can connect. The hub has a red light on it, I have gone through different diagnostics but I'm uncertain as to whether there's an issue with my phone line or it still isn't activated. Advice welcome! TIA
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This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Sep 2024 11:55 AM
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Re: New setup issue
Even after the text it can still take until midnight. If your connection still isnt working you should be able to report it via the app.
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
This message was authored by: Hana2024
Message posted on 13 Sep 2024 12:28 PM
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Re: New setup issue
Thanks for replying, it turns out BT connected our line to the wrong house 🙃
This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Sep 2024 12:37 PM
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Re: New setup issue
Ah that would do it, hope it gets sorted soon
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
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