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Discussion topic: New router

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Avatar for DarrenDonaldson
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This message was authored by: DarrenDonaldson

Message posted on ‎18 Dec 2025 03:23 PM

New router

Hi, I’ve spoken to Sky twice now regarding my internet issue, and on both occasions I was told a new router would be sent out. However, I still haven’t received it. Please can you check this and confirm when the router will be delivered? Thank you.

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎18 Dec 2025 03:31 PM

Re: New router

Posted by a Superuser, not a Sky employee. Find out more

@DarrenDonaldson you are not talking to Sky by posting in the forum. Surprisingly replacing a hub is only going to help,if your existing hub is faulty. A new hub is unlikely to speed up the connection or improve its wifi range.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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