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Discussion topic: New router

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This message was authored by: Linda74

New router

I am due for an Engineer to come on 06/09/2026 to do an update - my new router has not arrived bur the connections have.

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This message was authored by: caesarome

Re: New router

Posted by a Superuser, not a Sky employee. Find out more

@Linda74 

If you are being upgraded to fibre and have been sent a cable only and no router that is because you can keep using the one you have already got. To see if this is what is happening have a look at your order tracker here to see if it shows a new router it's due to be dispatched to you:

 

https://www.sky.com/ordertracking

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This message was authored by: Tommy2

Re: New router

Most wireless routers should still work with your setup and you should be able to use your existing one. 

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
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