New router

[Gordonmackay]

I would like a new router as it is old

[caesarome]

@Gordonmackay 

Have you been sent an email or letter about a replacement hub ?

[Gordonmackay]

No. It's almost impossible to find a way to speak someone real xx

[caesarome]

@Gordonmackay 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Daniel0210]

@Gordonmackay 

Sky are in the process of replacing some older model hubs and customers affected are receiving either an email or letter about the process. If you don't have a hub that qualifies then Sky are unlikely to replace it just because it's old if it's working okay but as suggested give them a call to discuss. 

[Gordonmackay]

That worked. Thanks. 

[Gordonmackay]

Thank you.