New router no Internet light

[Rae_J]

Received a new router following tge email about GOV regulation changes. I've set it up, it was working now no Internet light on the box. The app goes round in circles just testing the broadband to the house nothing about what to do with the box. I Wfh and need this to be working by tomorrow. What do I do?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.