Devices will not connect to router

[CNash1980]

Hi, we have joined sky and our ring door bell and outside camera will not connect to the sky router, even though I put the correct password in the ring door bell and other outside camera will not connect, it seems the router is blocking the connection to them both. Is there any way this can be remedied easily?

many thanks

c

[Addie15]

Hi there, @CNash1980. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147