New router needed

[Natalie811]

I have an old router and would like to request a new one, my ring doorbell isn't working and it says the reason is an old router with poor connection. I can't reset as the reset button has broken and fallen in to the router device. Please can you send a new one 

[peter-marlow+1966]

We are customers  here  not  sky  

[Highlinder]

@Natalie811  Which router do you have just now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub