0

Discussion topic: New router keeps dropping off mini box

Reply
This message was authored by Stevenpeddie This message was authored by: Stevenpeddie

New router keeps dropping off mini box

Got a new router the white one?? Was supposed to be faster than my old router but so far after 4 days it's a nightmare keeps losing signal and one of my mini sky q boxes keeps losing connection to main sky box and WiFi 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: New router keeps dropping off mini box

Posted by a Superuser, not a Sky employee. Find out more

@Stevenpeddie the new Sky Max hub cannot connect directly to Sky Q Minis they have to connect via your main Sky Q box. This is because like routers from other ISPs the new hub does not support the Sky Q WiFi mesh system. If the mini cannot connect to the main Q box then call Sky as they need to provideca booster.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion