New router and connection issues

[Robbo42]

Got a new router the other week and having constant issues with the mini box disconnecting and won't reconnect for hours. Wish I didn't change my router now. 🤦🏼‍♂️

[Chrisee]

@Robbo42 if you have got a white Sky hub you cannot connect a Sky Q mini to it by WiFi. Instead connect the Q mini to your main Q box by using the WPS buttons. 

[Robbo42]

Thanks. I have a black router. 👍🏼

[Chrisee]

@Robbo42 then try moving the hub or the Q mini especially if either are under or behind other kit. Ifvthe problem continues call Sky assuming they should send iut an enginerr if Sky Q equipment misbehaves. 

[Robbo42]

Thanks. I have never had these issues before so maybe the new router isn't working?

[Chrisee]

@Robbo42 it is possible but unlikely if other devicescare connecting but getting Sky out should sort the issue.