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Discussion topic: New order placed on July 30th

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Avatar for MartinAug2026
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This message was authored by: MartinAug2026

Message posted on ‎03 Aug 2026 11:43 AM

New order placed on July 30th

Hi

I placed a new order for broadband on July 30th, but haven't yet gotten any confirmation on when I'll receive the broadband device or when/where I need to collect it. I've tried with "track your order", but it wouldn't allow me to go further on. I need to travel overseas on Friday Aug 7th and would prefer having everything ready by then.

 

Thanks in advance for any advice on how to proceed.

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎03 Aug 2026 11:50 AM

Re: New order placed on July 30th

Posted by a Superuser, not a Sky employee. Find out more

@MartinAug2026 Sky despatch the hub by post to arrive a couple of days before the date of activation. It iappears that is not possible to vary that.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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