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Discussion topic: New internet not working

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Avatar for DeniseM2016
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This message was authored by: DeniseM2016

Message posted on ‎31 Mar 2026 06:13 PM

New internet not working

Internet activated today and says connections are good and box is green but errror messages saying 'not quite connected'. I've tried everything it says and no connection.

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎01 Apr 2026 07:31 AM

Re: New internet not working

Posted by a Superuser, not a Sky employee. Find out more

@DeniseM2016 reboot your new Sky hub by switching off the power for a few seconds if that doesn't clear the fault give Sky a call/

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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