Discussion topic: New install (left the old pole wire)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 13 Feb 2025 07:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
New install (left the old pole wire)
Yesterday Openreach came and installed a new cable to my house from the pole but left the old cable in situ for some unknown reason
I have never used this connection and it doesn't even enter the house.
Who do I contact to get them back to finish the job. Sky or Openreach? (To me this is an unfinished sloppy job)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 13 Feb 2025 07:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
@ShaunFielding When Openreach install a new cable they do not remlove the old one, you won't be able to "call them back to finish the job" as the job is finished, they have done what they were meant to do, a new install.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 13 Feb 2025 08:03 PM - last edited: 13 Feb 2025 08:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
At some point in the future Openreach might decide to retrieve obsolete copper cable, but that's not currently a standard part of the national FTTP rollout and an individual householder cannot insist on it.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 13 Feb 2025 11:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
Thank You. It's just as I expected from good old British utility services 🤣
Message posted on 14 Feb 2025 07:09 AM - last edited: 14 Feb 2025 07:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
A profit-motivated private company since the 1980s as part of BT Group, though, and the scrap copper value in an individual phone pair is negligible.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 18 Feb 2025 11:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
Thanks for all the replies.
The old phone cable from the pole has been wound in a bunch on the exterior house wall for years and seems to have been routes from pole to house wall anchor point by a blind man in a squiggle formation and looks ugly
As it is not going to get removed is it safe for me to cut it at a point where it will make it look neater?
Message posted on 19 Feb 2025 07:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New install (left the old pole wire)
@ShaunFielding technically customers should not touch Openreach cabelling however if you have a working full fibre connection and the cabelling is part of the redundant copper supply it is probably not going to cause an issue but it is at your risk. A live phone line carries a dc voltage of 48 volts IIRC.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page