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Discussion topic: New install failed
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This message was authored by: dubgirl31
Message posted on 22 Nov 2024 01:47 PM
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New install failed
I was due a broadband install yesterday however they found that the fibre connection to my home wasn't complete and they couldn't install. They advised me that their manager had placed a call to virgin media technicians in the area and that they would then complete the work and install. However they never showed and I've heard nothing from either sky or whoever the other company is. Not off to a great start with this company! So does anyone know who the company is or how I chase this up? I did message the sky installer who called yesterday but he hasn't gotten back in touch so it's a bit frustrating.
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
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* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 22 Nov 2024 01:49 PM
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Re: New install failed
Does your username suggest you are in the Republic of Ireland?
Virgin Media wouldn't be involved in provisioning a Sky Broadband connection in the UK.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Nov 2024 01:49 PM
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Re: New install failed
It is Sky that you will need to contact about this to see if they can shed some light on this for you.
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