Discussion topic: New install failed

This message was authored by: dubgirl31 · ‎22 Nov 2024

I was due a broadband install yesterday however they found that the fibre connection to my home wasn't complete and they couldn't install. They advised me that their manager had placed a call to virgin media technicians in the area and that they would then complete the work and install. However they never showed and I've heard nothing from either sky or whoever the other company is. Not off to a great start with this company! So does anyone know who the company is or how I chase this up? I did message the sky installer who called yesterday but he hasn't gotten back in touch so it's a bit frustrating.

This message was authored by: TimmyBGood · ‎22 Nov 2024

@dubgirl31

Does your username suggest you are in the Republic of Ireland?

Virgin Media wouldn't be involved in provisioning a Sky Broadband connection in the UK.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: caesarome · ‎22 Nov 2024

It is Sky that you will need to contact about this to see if they can shed some light on this for you.

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Discussion topic: New install failed

New install failed

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