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This message was authored by: Jenniferjenny

Message posted on ‎10 May 2026 05:34 PM

New hub

Not getting pictures and videos through WiFi on my mobile phone and iPad at home on WhatsApp, Facebook and Instagram. Only get pictures and videos when I switch WiFi off, using up my data on both iPhone and iPad. I've checked hub and had it tested with Sky,  no issues apparently.

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This message was authored by: caesarome Answer

Message posted on ‎10 May 2026 07:31 PM

Re: New hub

Posted by a Superuser, not a Sky employee. Find out more
@Jenniferjenny wrote:

on WhatsApp, Facebook and Instagram.

If it just those three that are not working so you can load websites up then try adjusting your broadband shield settings. You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎10 May 2026 07:31 PM

Re: New hub

Posted by a Superuser, not a Sky employee. Find out more
@Jenniferjenny wrote:

on WhatsApp, Facebook and Instagram.

If it just those three that are not working so you can load websites up then try adjusting your broadband shield settings. You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Jenniferjenny

Message posted on ‎10 May 2026 09:04 PM

Re: New hub

Hi Caesarome, I think you've resolved the problem. Thanks a million. 

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