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Discussion topic: New hub set up help

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This message was authored by: Valerno1

Message posted on ‎10 Sep 2025 08:07 AM

New hub set up help

  Hi, we had this to set up yesterday and following all the online advice we have had no luck getting it to connect! 

any help greatly appreciated 

 

thanks. 

(attached photos of what we are working with!)

IMG_0855.jpeg

image.jpg

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This message was authored by: Chrisee

Message posted on ‎10 Sep 2025 09:14 AM

Re: New hub set up help

Posted by a Superuser, not a Sky employee. Find out more

@Valerno1 that does not look to be the Openreach master socket which should be branded Openreach or if old BT. Finding and using that to connect the new Sky hub even if only to troubleshoot is a good start.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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