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Discussion topic: New equipment

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Avatar for Sarahham
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This message was authored by: Sarahham

Message posted on ‎30 Jan 2026 01:24 PM

New equipment

I was supposed to recieve new equipment for my fibre broadband no new hub just one very small eternity that wont reach where it will be needed

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Jan 2026 01:26 PM

Re: New equipment

Posted by a Superuser, not a Sky employee. Find out more

@Sarahham 

Your post isn't very clear so what have you been sent ?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎30 Jan 2026 02:12 PM

Re: New equipment

Posted by a Superuser, not a Sky employee. Find out more

@Sarahham 

Do you currently have the black Broadband hub? That apparently should be compatible with FTTP by using an ethernet cable, If current customers don't opt to add a WiFi Max subscription the cable (described as a conversion kit) is what is sent out. 


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This message was authored by: TimmyBGood

Message posted on ‎30 Jan 2026 02:43 PM - last edited: ‎30 Jan 2026 02:48 PM

Re: New equipment

Posted by a Superuser, not a Sky employee. Find out more
@Sarahham wrote:

 no new hub just one very small eternity that wont reach where it will be needed

'ethernet', I'd think.

 

Ready-made Cat5e ethernet patch leads are widely available online in assorted lengths and colours: Sky themselves won't supply anything other than the 'conversion kit' cable.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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