I am a new customer and during my new contract being closed with virgin I'm still being billed by them twice. I was assured that the switch would be straightforward and would be handled by yous. Can you help?
Posted by a Superuser, not a Sky employee. Find out more
@Ang12 If you used one touch switch this only covers broadband services and not tv subscriptions (applies to all providers) that's the customer's responsibility to cancel direct with virgin
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
