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Discussion topic: New customer - WiFi dropped out already

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Avatar for MelL25
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This message was authored by: MelL25

Message posted on ‎11 Mar 2025 08:21 PM

New customer - WiFi dropped out already

Hi, my WiFi connection with you started today and it's already dropped out. I've run the check on your app and it's saying everything is fine but the lights for 'internet' and 'voice' are both orange and none of my devices are connected to the WiFi anymore. I've tried resetting the hub and turning it off and on again but neither have worked.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎12 Mar 2025 08:16 AM

Re: New customer - WiFi dropped out already

Posted by a Superuser, not a Sky employee. Find out more

@MelL25 thhe orange lights indicate the hub is not connected to the exchange if the connection is still down this morning call Sky so they can get this fixed.  

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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