New customer Subscription issues

[CSm1th]

I'm new to sky tv and broadband , just taken out a 24 month contract however when the contract came through in email it was incorrect .

i paid for FF 500 and the paperwork stated FF150   

Having pspoken to 3 separate customer service team with a promiseof a call back last night (didn't happen) I am now left with a cancelled then reinstated offer of almost double of what I was offered originally to take out the deal.

to top it all off the equipment has been sent to the new address even though I stated that it had to come to my current  address? 4 times I've had a failed delivery email   WHATS GOING ON SKY,

Well below customers expectations and basic customer care.

ps I have the original call with the price offered recorded on my iPhone as this is what Sky keep telling me that they will check there systems!

absolutely gutted that I w had to leave a rival service to join what I thought was an established company. I fear NOT.

Help !!! I'm drained !

[Daniel0210 · Accepted solution]

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@CSm1th wrote:

the equipment has been sent to the new address even though I stated that it had to come to my current  address 

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@CSm1th 

The equipment is only sent to the address the account will be activated at. 

[CSm1th]

Hi Daniel , thank you for your reply 

this was emphasised at the time of the sales call that I would not be living there (new build) until after the 17th they assured me that it would come to the address that  am in at this time ! 
I asked on more than 2 occasions to make sure and it was reiterated to me that it would come to my current address 

[Daniel0210]

@CSm1th 

My son got the keys for his new build on 22 November, ordered Sky Fibre and Sky Q on 23 November and the hub was delivered by Royal Mail to the new build today for activation date of 17 December. Sky Q hopefully set for installation on 23 December. 

All you can do is call Sky but by the time a re-delivery is arranged you'll probably be at the new address.