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Discussion topic: New connection

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This message was authored by: Harwindersingh

New connection

I bought a new connection. The Openreach engineer has not yet come to my home to set up the wire. They changed the date to June 26th, but I selected June 18th.

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This message was authored by: JimM1

Re: New connection

@Harwindersingh The dates are advised at the point when ordering the Broadband package, when the Actual Engineer availability gets known then you get the Install date, so what you have been given now, that is when the Engineer is available to come and get you installed with whatever is involved with your particular install. The 26th is the date, if it does not suit you can change, it's NOT going earlier but later is the only way.

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