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Discussion topic: New client order

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This message was authored by: stocra

Message posted on ‎07 May 2025 01:25 PM

New client order

Good Afternoon everyone! I have just placed an order for a new broadband package, however when I get into "my orders" section it keeps telling me to get in touch with Sky in order to get updates?

is this normal? 

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This message was authored by: Highlinder

Message posted on ‎07 May 2025 01:27 PM

Re: New client order

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@stocra  This can happen from time to time. Might be worthwhile checking for piece of mind.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: caesarome

Message posted on ‎07 May 2025 01:47 PM

Re: New client order

Posted by a Superuser, not a Sky employee. Find out more

@stocra 

This might have happened if you have only just placed the order as sometimes the online system can take a little while for new orders to show.

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