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Discussion topic: New cables sent

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This message was authored by: Tracy6011

New cables sent

I received email other week about changes coming in October. So thought I better reply yes. I have received 2 new cables to plug into broadband box and phone box. Says new service is activated Oct 2nd. 
although cables look same as what's connected already! Please help? Do I change over? 
It doesn't give a lot of info and no one to ask

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This message was authored by: TimmyBGood

Re: New cables sent

Posted by a Superuser, not a Sky employee. Find out more

@Tracy6011 

 

If the change is just the move from analogue to digital voice service over an existing FTTC circuit then there's no need for a cable replacement: the Sky logistics system seems to be allocating these in error.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Tracy6011

Re: New cables sent

Thank you for your reply. As I can't phone sky . Don't know why they are emailing customers and I don't need to change anything

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