Discussion topic: New cables sent
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Message posted on 29 Sep 2026 10:30 AM
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New cables sent
I received email other week about changes coming in October. So thought I better reply yes. I have received 2 new cables to plug into broadband box and phone box. Says new service is activated Oct 2nd.
although cables look same as what's connected already! Please help? Do I change over?
It doesn't give a lot of info and no one to ask
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Message posted on 29 Sep 2026 10:51 AM
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Re: New cables sent
If the change is just the move from analogue to digital voice service over an existing FTTC circuit then there's no need for a cable replacement: the Sky logistics system seems to be allocating these in error.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 29 Sep 2026 12:23 PM
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Re: New cables sent
Thank you for your reply. As I can't phone sky . Don't know why they are emailing customers and I don't need to change anything
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