Discussion topic: New broadband
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Message posted on 20 Jun 2026 08:46 AM
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New broadband
Just upgraded to a super fast Wi-Fi and installed our new router. The signal rough the house is now worse than it was with the old router. Any ideas on how we can improve it (not technically savvy). They said we could get boosters but no idea how to get them.
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Message posted on 20 Jun 2026 09:10 AM
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Re: New broadband
@Iainlin wrote:Just upgraded to a super fast Wi-Fi and installed our new router. The signal rough the house is now worse than it was with the old router. Any ideas on how we can improve it (not technically savvy). They said we could get boosters but no idea how to get them.
Firstly, unplug the hub for 10 minutes and then reboot.
Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).
https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
https://www.sky.com/broadband/wifi-max
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
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