New broadband Password not working

[Olivia43]

I have just had my new broadband box delivered in my new house and set it up fine. The password is saying it's incorrect. I have tried on different devices, resetting the box and unplugging and nothing is working 

[Mr+Flibbles+86]

Hi there @Olivia43 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147