@benh1 Call sky 8am to 8pm, 150 from your landline or a sky mobile and talk with sky Customer Service!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at! https://www.sky.com/help/articles/hub-lights-explained-start
