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Discussion topic: New WiFi hub installed. Worse than ever

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This message was authored by: HH25

Message posted on ‎31 Jul 2025 09:14 PM

New WiFi hub installed. Worse than ever

We had a new WiFi hub installed with fibre broadband on Tuesday. We were promised that this would make internet speed faster. We were also sent a booster. The booster is faulty and we are being sent a new one. 
the WiFi now continually drops and is interrupted. It's worse than ever, 

I'm incredibly annoyed. We are now paying for a service that just doesn't work. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎01 Aug 2025 07:31 AM

Re: New WiFi hub installed. Worse than ever

Posted by a Superuser, not a Sky employee. Find out more

@HH25 if you are buying the WiFi Max psckage call Sky report the issue and they should send an engineer out who can authorise another two pods. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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