New Superfast Fibre capped at 24mbps

[Roger+Hobbs]

Had Sky Superfast BB before in another house in the same village and it was fine...56mbps.

Now fast forward to this November and I've made a new contract in a new property in the same village and it is now always around 20-24mbps.   I was leaving it the initial 10 days to stabilise during which I got an email from Sky out of the blue to say that they're sorry my speeds aren't what I was expecting and it will take too long to sort it out so if I want to leave I can leave anytime within the next year without paying a penalty.     What's that all about? ....they obviously know that I'm not getting the right speeds.   I originally had an Openreach engineer putting a new socket in the house and doing all his tests.

When I check various availability scans it always shows that the property can get Superfast Fibre  but it never shows more than 20 indoors on any device. When after receiving the email I rang Sky as I couldn't understand what they meant.  He said that when he looked in the notes the openreach engineer had made, it said that the cabinet box is too congested. 

Now as far as I'm concerned that would mean that everyone else in the same cabinet box would all be down 60% on their speeds but nobody has mentioned anything like that on our village community page (and they're always moaning about something!)

I wonder if it's because I told Sky it's an old people's bungalow and I am a pensioner and my husband is 85 and disabled.... perhaps they assume we don't need fast internet .....perhaps they assume I don't watch Netflix in 4K! 😀.          If it's a genuine fault I'm guessing I won't be any better off moving to a new ISP?

 

[Chrisee]

@Roger+Hobbs Your hub is connecting at the maximum speed your line will allow as the noise margin of 3.1dB indicates so either the line is longer than others in your village or it was laid when BT as it then was saved money and used Aluminium cable for all or part of the run from thecstreet cabinet.  That was ok for phone use but is far worse for high speed data traffic which was not even a distant requirement the line was put in. Neither Sky or Openreach are artificially restricting speeds it is simply that the high frequency carrier signals used to carry the data lose power due to the attenuation of the line the higher that is the lower the speeds it can support. 

Up to a few years ago Openreach had a programme to replace aluminium cable but given the current plan to completly replace the metal phone system with fibre I suspect that type of work has stopped. Given your speed is well above the Universal Speed Obligation of 10Mb/s I doubt there is funding to improve this line so sorry Inthink you are stuck until your area gets fibre or unless you can useca mobile broadband service.

[TimmyBGood]

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@Roger+Hobbs wrote:

I was leaving it the initial 10 days to stabilise during which I got an email from Sky out of the blue to say that they're sorry my speeds aren't what I was expecting and it will take too long to sort it out so if I want to leave I can leave anytime within the next year without paying a penalty.

 

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No consolation in your circumstances, but that's actually the system working exactly as it should...

As @Chrisee indicates, it's unfortunately quite possible that either 'worse' lines or a congested cabinet serving one part of a settlement can lead to significantly reduced data rates there compared to other properties in the vicinity connected back to a different 'box'.

Our town is even sillier: we've got gigabit FTTP available on one side and less than 40Mbs FTTC on the other, over a geographical area about a kilometre side to side.

[Roger+Hobbs]

Thanks guys.

The whole village had Gigaclear dig trenches all round every road in the village past every driveway 2 years ago.

I know I can't get fttp but would that mean we have newish technology locally? (Sorry I'm not very techie, but moreso than many 62 year old autistic women!)😀

[cookiemonsteruk]

@Roger+Hobbs 

Can your enter your full postal address below and post the table after removing you address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[TimmyBGood]

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@Roger+Hobbs wrote:

The whole village had Gigaclear dig trenches all round every road in the village past every driveway 2 years ago.😀

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Gigaclear is a competitor to Openreach in infrastructure, so Sky don't uses their network.

You'd have to switch to Gigaclear as an ISP to receive their FTTP service.

Their availability wouldn't show up on the URL which @cookiemonsteruk linked to above: you could try your postcode at https://gigaclear.com/