New Sky Max router won’t connect to Sky Q box

[Yvonne41]

Got a new router as part of WiFi Max and it seems to work ok with devices but it won't keep its connection to SkyQ box. I get it connected but then it drops after a few minutes. The old Sky router worked fine in the same location. Have rebooted everything several times. 

Also noticing that WiFi not appearing on phones in some rooms where we had it before.  Testing just says that speed is slower than ideal but above the guarantee. However that's not the issue - it's the dropping out of the SkyQ box which means we can't use the mini box either. 

Can't get any joy trying to call Sky. Thinking of returning the new router as it's not an improvement....!

[TimmyBGood]

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@Yvonne41 wrote:

Also noticing that WiFi not appearing on phones in some rooms where we had it before.  

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Moving to a Max Hub means that the Q television boxes are no longer acting as wireless hotspots.

[Yvonne41]

@TimmyBGood ok so does that mean I need boosters for those rooms? However if I can't solve the SkyQ box issue then it's a bit academic 

[Greecey]

Did you get a resolution to this please? We have just switched to Fibre with Max hub, but despite an hour and a half on the phone this afternoon, no resolution and having to wait another week for an engineer...

[Lbur81]

Hi, so sorry to jump onto somebody else's thread but seems like I'm having the same issues! We've installed our new max hub this afternoon and whist that and my sky go app say we're connected we can't get any catch up programmes, recordings from non terrestrial channels etc. when I turn my tv on and go to the home page it tells me I'm not connected and to go to settings, I follow it step by step but nothing happens. I'm at the stage that I'd like to throw it all out of the window! Any tips appreciated , although I suspect it will end up with a long call to Sky. 

[SkyMak]

Go through the set up on the phone. If you are far from the router they can send you out a free range extender.