New Ski WiFi max

[Jenb612]

Hi, so we setup ski WiFi max yesterday for the first time having been told it was better than what we had previously. Also we went from 150Mb/s to 300Mb/s but the connection is worse. TV is pausing on a number of channels whilst trying to watch live. I did a speed test on my phone right next to the new hub and I'm getting 60Mb/s

[Danz994]

Hi @Jenb612 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141