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Discussion topic: New Router

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Avatar for John20072026
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This message was authored by: John20072026

Message posted on ‎20 Jul 2026 12:05 PM

New Router

Hi, I'm having connection issues, when we reboot the router it appears to resolve the issue for a short period. How do you go about getting a replacement router?

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎20 Jul 2026 12:16 PM

Re: New Router

Posted by a Superuser, not a Sky employee. Find out more

@John20072026 you would have yo call Sky to get the hub swapped out. However it is only possible that it is a faulty hub as there could be other causes. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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