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Discussion topic: New Router giving poor performance against predecessor

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This message was authored by Jtrendell This message was authored by: Jtrendell

New Router giving poor performance against predecessor

I have just changed from an ancient talk talk router to a new sky router. This is hardwired into my Skyq box, the WiFi performance for all household items is now very poor and sometime you have to wait 15 to 20 seconds for a website to load. All of this worked perfectly with the prior rooter. I am inclined to cancel my subscription and return to Talk Talk unless a resolution can be found quickly. Please advise remedy 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: New Router giving poor performance against predecessor

Posted by a Sky employee

Hi @Jtrendell 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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