New Router & Hub

[kathsmiles]

New router and hub , can't get router up and running enough to register on my sky app - however have been able to log my phone and pc onto the router and get WiFi that's working - why is the router and hub not registering on sky app  - hub can't not find router - neither can my home heating device ... 

[Addie15]

Hi there, @kathsmiles. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[kathsmiles]

Hi thanks for your reply, I did send a private message yesterday (Monday) but never got a reply and nothing today either unfortunately. Today's chat doesnt have my message from yesterday either..

It seems to be sorting it self out now, things that weren't working are starting to - all very strange

Thanks for trying to help in any event