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Discussion topic: New Hub

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Avatar for Anthony612
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This message was authored by: Anthony612

Message posted on ‎04 Feb 2026 07:56 PM

New Hub

My new sky hub hasn't changed to the old hubs id so the booster pod isn't connecting, can anyone help?

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎05 Feb 2026 08:13 AM

Re: New Hub

Posted by a Superuser, not a Sky employee. Find out more

@Anthony612 you need Sky's assistance with this. I can see you post has been escalated to a Sky team whonshould be in touch soon to offer help.

 

See here for how escalation works Escalating a post to a Sky expert | Sky Community

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Brill+Gill

Message posted on ‎05 Feb 2026 08:41 AM

Re: New Hub

Posted by a Sky employee

Morning @Chrisee, thanks for escalating this. We’ve sent @Anthony612 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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