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Discussion topic: New Hub

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This message was authored by: Janny4

Message posted on ‎22 Oct 2025 03:16 PM

New Hub

Last week my hub stopped working no internet phone or TV, I was on my mobile to an advisor in Bulgaria who tried to get it working for 4hrs! With no success so she ordered me a new hub which arrived the next day, but at the same time my old hub started to work the next day 🙄 so now I'm in a situation where do I send the new hub back and carry on with my original one which I've only had since April so it's not old, or set the new one up and send my original one back?  🤔 not being very technical I'm thinking leave it 🤷🏿‍♀️

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Superuser
This message was authored by: Chrisee

Message posted on ‎22 Oct 2025 03:25 PM

Re: New Hub

Posted by a Superuser, not a Sky employee. Find out more

@Janny4 it is up to you but if the old hub is working then I would return the new one. Sky really dont care but will want one of them returned.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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