New Fibre Broadband connection

[SteveT3]

Our new fibre broadband was connected yesterday and we're only seeing download speeds of around 90Mb/s. Our neighbour across the road was connected today (he's with Vodaphone) is already getting 800Mb/s. Is there something wrong with the way we were connected up by OpenReach?

[JimM1]

@SteveT3 With the 90Mb/s speed you quote you are close to the speed indicated by a bad wan cable from port 4 of the sky hub to the ONT. Takes only 1 bad pin, one bad cable connection or not inserted correct to show huge drop in speed!

Take a look at the service checker then Broadband use the > expand and see what the history shows, you should have the FF900 package and speed when tested should be up at that or around the value!

https://www.sky.com/servicechecker

Posting below will show you how the chart looks for a FF500 connection off mine on post 10!

Re: Changed to 900 full fibre and Internet been re... | Sky Community

[Voldamort]

Mine has dropped from 550 to 12

[JimM1]

@Voldamort Wireless or wired testing for that 12Mb/s reading?

[SteveT3]

Thank you so much! You were spot on! I replaced the cable and the download speed went straight up to ~500Mb/s ie where it should be. 

[JimM1]

@SteveT3 Just keep the eye on the service checker history now, you should also see that return and keep up at the 500Mb/s level or around that value!👍

[Voldamort]

Wireless using fast website 

[JimM1]

@Voldamort Can you do a wired test Ethernet from a device to the Sky Hub lan port? Also on post 2 the service checker to your hub history!