New Customer - VPN issues

[Mo26]

I am having the same issue here. Spoke to a lot of agent in sky and looks like they don't have any care for the customer to fix the issue. My ratio is at 1:1 but still not working. 

[cefraser88]

Same here. 

I've cancelled my contract as was within my 14days (it had been 5) and have gone back with previous provider.

[Mo26]

I was considering the same option but was already outside of the cooling off period. 
What to do is to get every agent you speak with to send an email again to the network team. My issue has now been fixed and hopefully I won't need to chase them again

[FearlessFish]

Hi @MotherEvans ,

I have exactly the same problem. I work from home, recently switched to Sky and now can't connect to my company VPN. 

Did you find a solution to this?  Where do I find uPnP settings?

So far I've disabled IPv6 on my router and switched off broadband shield on my account.

Any help appreciated.

[FearlessFish]

Hi@cefraser88 ,

I've got exactly the same issue. Recently switched to sky.  WFH permanently and can't connect to VPN (AlwaysOn like yours). 

Did you get a resolution to this?

[cefraser88]

Unfortunately not. 

It's the new hardware.

I'm currently running Sky through EE router (waiting to be switched over) and VPN is working no issues. 

Try a 3rd party router maybe. It seems the new white router is the issue. Sorry I can't be of more help

[FearlessFish]

@cefraser88 

Thanks for taking the trouble to reply. It's appreciated. 

This is huge for me. I WFH 5 days a week and the office isn't an option. I never thought VPN would be an issue when I switched over from BT to Sky. It's 2024, after COVID it beggars belief that they shoving out hardware that doesn't support VPN.

Do you know if they intend to resolve it and when?

[cefraser88]

No problem. I am of the same opinion. Why they would release hardware that doesn't support what 70% of businesses now promote , they've lined themselves up to lose a lot of business.

I have no idea about a resolution from sky I called them twice to request and was hung up on on both occasions, so I started the transfer back to BT/EE after that. I hope you get it sorted or if within your 14days I'd consider looking elsewhere for service

[FearlessFish]

Just to add something to the mix.  My wife brought her laptop home. It also uses AlwaysOnVPN and she has connected seamlessly as usual.

So my old BT Home hub was ok for me and her.

The new Sky Max hub works for her and not for me.

Same laptops, same VPN, same places of work.  Go figure.