New Customer - VPN issues

[Mo26]

I am having the same issue here. Spoke to a lot of agent in sky and looks like they don't have any care for the customer to fix the issue. My ratio is at 1:1 but still not working. 

[cefraser88]

Same here. 

I've cancelled my contract as was within my 14days (it had been 5) and have gone back with previous provider.

[Mo26]

I was considering the same option but was already outside of the cooling off period. 
What to do is to get every agent you speak with to send an email again to the network team. My issue has now been fixed and hopefully I won't need to chase them again