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Discussion topic: New Customer - Sky Hub

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This message was authored by GeorgiaFuma This message was authored by: GeorgiaFuma

New Customer - Sky Hub

I am due to have an Openreach engineer to come out tomorrow. I am still yet to have my sky hub will this be an issue as it says that they're coming to install & set up. I am new customer, I've been trying to ages to find a customer contact number but am still yet to find one online. 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: New Customer - Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

Hi @GeorgiaFuma 

Openreach dont need your hub to complete the install, however you'll need it to use the service after. What date does the order tracking show in the My Sky app for you?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GeorgiaFuma
Topic Author
This message was authored by GeorgiaFuma This message was authored by: GeorgiaFuma

Re: New Customer - Sky Hub

So I've had a text yesterday now from openreach to say they are scheduling a visit for 17th Jan but then the app is saying a visit today! 

This is a screenshot of what my dispatch looks like. 

IMG_9614.png

This message was authored by jamesn123 This message was authored by: jamesn123

Re: New Customer - Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

@GeorgiaFuma 

Usually the hub is dispatched a few days before the activation date so if Openreach are saying the 17th Jan you would expect the hub to leave the depot today or tomorrow. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GeorgiaFuma
Topic Author
This message was authored by GeorgiaFuma This message was authored by: GeorgiaFuma

Re: New Customer - Sky Hub

Thank you. If this doesn't happen, who is best to contact to get this sorted. As I can't find a phone number anywhere.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: New Customer - Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

@GeorgiaFuma 

Go to https://sky.com/help scroll to the bottom of the page and expand the 'Need more help?' banner. Should be an 03 number there.

Alternatively I can escalate your post to chat with a Sky rep. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GeorgiaFuma
Topic Author
This message was authored by GeorgiaFuma This message was authored by: GeorgiaFuma

Re: New Customer - Sky Hub

There is no number there when I look just options for guides. Please could you escalate this for me, thank you 

This message was authored by FLC This message was authored by: FLC

Re: New Customer - Sky Hub

It's in the first line of text under the list of options. I think this forum censors all numbers but I'll try a screen grab:

 

FLC_0-1736861770749.png

 

GeorgiaFuma
Topic Author
This message was authored by GeorgiaFuma This message was authored by: GeorgiaFuma

Re: New Customer - Sky Hub

IMG_9617.png

I think it has banned that screenshot. This is all I get when looking.

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