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This discussion topic has been answered Discussion topic: New Customer Openreach FTTP Installation

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This message was authored by: Davidlm

New Customer Openreach FTTP Installation

I have just today signed up to Sky TV and Full Fibre Broadband afer being with Virgin for 20 years. 

 

Everything is showing as moving along in the MySky App. My question being is related to the Openreach install. When I was making the order it said they would need to install the FTTP to my property. The Sky Broadband engineer is due on Wednesday 2nd April, do Openreach arrive on the same day or is their work done prior to the Sky engineer.

 

The telephone line that is currently running to our house is the old copper wire and we don't have a BT box inside the house.

 

Thanks in advance.  


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This message was authored by: cookiemonsteruk Answer

Re: New Customer Openreach FTTP Installation

Posted by a Superuser, not a Sky employee. Find out more

@Davidlm 

 

1 stage install with an overhead feed usually means the fibre is taken over to the house and internal ont are installed on the same day

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Re: New Customer Openreach FTTP Installation

Posted by a Superuser, not a Sky employee. Find out more

@Davidlm 

 

Could you enter your full address in the link below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: Davidlm

Re: New Customer Openreach FTTP Installation

Thank you

 

IMG_1354.jpeg

This message was authored by: cookiemonsteruk Answer

Re: New Customer Openreach FTTP Installation

Posted by a Superuser, not a Sky employee. Find out more

@Davidlm 

 

1 stage install with an overhead feed usually means the fibre is taken over to the house and internal ont are installed on the same day

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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This message was authored by: Davidlm

Re: New Customer Openreach FTTP Installation

Thank you so much, That was quick! Let's hope everything goes as smooth as my first interaction with the rest of the install

This message was authored by: cookiemonsteruk

Re: New Customer Openreach FTTP Installation

Posted by a Superuser, not a Sky employee. Find out more

@Davidlm 

 

I note that a hoist is required so hopefully they will have one available on the day or that could put back your activation day. But hopefully not

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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