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Discussion topic: New Customer - LG TV won’t connect to WiFi

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This message was authored by: SRB123

Message posted on ‎03 Jan 2025 08:16 PM

New Customer - LG TV won’t connect to WiFi

Hello, 

just moved over to sky from BT. Everything else is connected up but LG smart tv will not connect. The WiFi signal is being picked up but it will not accept the password. 
I've reset both router and tv but this hasn't solved it. There is no WPS option on the tv. 
can anyone help?

thanks. 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎03 Jan 2025 08:46 PM

Re: New Customer - LG TV won’t connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@SRB123 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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