New Connection

[Beegreen1983]

Hi

I switched to Sky broadband and TV, I was sent the puck and given a date to install the broadband at the beginning of December.

My address is correct on everywhere and the puck was sent here correctly. Shortly before the install date, I received a text to confirm my address, the address in the text was incorrect so I confirmed this. I received a text to say the install was cancelled, somebody did call but I was unable to talk but did confirm the address on the account was fine.

Since then i've heard nothing else and there are no messages on my account but I can see that a bill is due to be produced despite the service not being activated and no install completed.

I've tried to find an answer in the FAQs but not sure what I need to do, the address is correct everywhere...

Thanks in advance

[Chrisee]

@Beegreen1983 there can be issues with the database Openreach use to hold which links the phone connection to your physical address. This needs to be checked out and corrected so Sky can placexan order with Openreach to get you a broadband service.

Given the time delay I suspect you need to re-order but I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Beegreen1983.