New Build Activation

[NevCom11]

Hi.

I am new to the community and have not yet found any existing posts relating to my issue.

I am about to move into a new build property(renting). The property has fttc doen by openreach, as i have been told by my rental agent.

Every broadband provider i have contacted, 100% of all providers in my area, are able to see the address on their database but are unable to provide me with a deal as they cannot do a test on the line. My rental agent is insistent on the fact that it should be working but I am not sure. After a few hours of googling I have come to the asumption that I should get an engineer to come out and activate it first before applying for broadband. The thing is I cannot find anywhere with a link to get an angineer from anyone.

Any Ideas or solutions would be appreciated.

Many thanx

[TimmyBGood]

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@NevCom11 wrote:

The thing is I cannot find anywhere with a link to get an angineer from anyone.

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That would be correct, because booking an installer (if required) is part of the order process, not something which can be arranged outside of it.

[jamesn123]

@NevCom11 

What does it say if you use the address checker on this site 

[NevCom11]

This site cannot find my address.

[TimmyBGood]

@NevCom11 

I'd think thats a real problem because it tends to indicates Openreach don't have a record at all, and without this I doubt any ISP can progress an order.

You might want to check again with the developer that they registered the site with Openreach.