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Discussion topic: New. Broadband
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This message was authored by: Julie+Houghton
Message posted on 30 Jan 2026 11:06 AM
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New. Broadband
Had new broadband fitted yesterday and all went well I changed my new password on phone and I pad but will not let me change on tv it's saying password wrong which I know it isn't I have changed it on other devices also I've unplugged everything and tried that but still not working
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Jan 2026 01:23 PM
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Re: New. Broadband
If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.
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