New Broadband service installed 11 November

[Ladydog]

Since the new router installed we are struggling to get the Firestick TV working in another room, seperate from the room where the router is. Never had any issues with the previous router. Seems the signal seems weaker. Can you confirm that my new service should be better than the old one ?

[Greenfingers001]

Hi there @Ladydog , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks