Discussion topic: New Broadband not working
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Message posted on 24 Sep 2024 09:19 AM
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New Broadband not working
Hi! we just joined sky and our openreach person came yesterday and set everthing up. We got a text from sky yesterday saying that our broadband was active but it's still not working!
my sky max hub just flashes orange then goes solid red, then goes back to flashing orange over and over. We've followed all the troubleshooting steps and it just says oops there's a problem and doesn't help!
We've already been waiting a month for this Wi-Fi as sky cancelled our original set up appointment and moved it back by two weeks, how can I fix this asap?
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Message posted on 25 Sep 2024 08:39 AM
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Re: New Broadband not working
Hi @Sasha16
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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