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Discussion topic: New Broadband not working

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This message was authored by: Sasha16

New Broadband not working

Hi! we just joined sky and our openreach person came yesterday and set everthing up. We got a text from sky yesterday saying that our broadband was active but it's still not working!

 

my sky max hub just flashes orange then goes solid red, then goes back to flashing orange over and over. We've followed all the troubleshooting steps and it just says oops there's a problem and doesn't help! 

We've already been waiting a month for this Wi-Fi as sky cancelled our original set up appointment and moved it back by two weeks, how can I fix this asap?

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This message was authored by: Tom-W19

Re: New Broadband not working

Hi @Sasha16 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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