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Discussion topic: Network trojan

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This message was authored by: Debbiej87

Message posted on ‎10 Sep 2024 09:13 PM

Network trojan

Apparently I have a network trojan. I bought new laptop and have been setting it up. Tried to download macafee livesafe and it wouldn't let me. So got in touch with them and they downloaded a remote access tool. Searched through my computer and said it was all clear however there was something wrong on the network. He said he found a trojan on there and that they had tried to access my account 223. Not sure what I need to do or how to get rid. Someone please advise. Feeling pretty sick ATM.
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Sep 2024 09:24 PM

Re: Network trojan

Posted by a Superuser, not a Sky employee. Find out more

@Debbiej87  I'm not sure who you spoke to but to be honest I woulkd never let anyone dowlonad any remote access software.

 

It's extremely unlikely your network I.E Sky broadband has a trojan.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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